You can email us at support@aestheticlabs.com, where our customer support team will be happy to help you with anything you need.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship from our international fulfillment partners based in Hong Kong.
Can I change or cancel my order?
We aim to process orders as quickly as possible. Any requests for changes or cancellations must be made within 12 hours of placing your order. Requests made after this time cannot be guaranteed. Once received, your order may be returned in accordance with our return policy.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX).
When will my order be processed?
All orders are handled and shipped from our warehouse. Orders are processed Monday through Friday and typically take 1–3 business days to process before shipping. Please note that we do not ship on weekends or holidays.
How long will it take to receive my order?
Due to high demand, delivery times typically range between 2 weeks, depending on your location.
What if I don’t receive my order?
If you do not receive your order within 30 days of shipping, you are eligible for a full refund.
Will I be charged customs fees or taxes?
Prices displayed on our site are tax-free in USD, which means you may be responsible for duties, taxes, or customs fees once your order arrives in your country. These charges are determined by your local customs office and are not covered by Aesthetic Labs. We are not responsible for delays caused by customs.
What if my item is defective, damaged, or incorrect?
If you receive an item that is defective, damaged, missing, or incorrect, please contact us immediately at support@aestheticlabs.com. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.
When will I receive my refund?
Refunds are issued to the original payment method. Credit or debit card refunds typically appear within 7–10 business days after the return or cancellation is processed. If you have not received your refund after this time, please contact your bank or card provider for further assistance.
Curved RGB Monitor Light Bar
Designed for modern setups, this light bar delivers glare-free, eye-care illumination for your screen while adding immersive RGB ambient lighting behind it. Perfect for long work sessions, late-night gaming, or clean desk aesthetics, it enhances focus, reduces eye strain, and elevates your entire setup.
