Refund policy
Return & Refund Policy
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. To initiate a return, please contact us at shop.aestheticlabs@gmail.com with your order number.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at shop.aestheticlabs@gmail.com. Include your order number and clear photos of the issue so we can resolve it quickly with a replacement or refund.
Order Cancellations
Orders can be canceled or modified within 12 hours of being placed. After this time, orders may already be in processing and cannot be canceled.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 7–10 business days. Please note that processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company — posting times vary
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Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at shop.aestheticlabs@gmail.com.
Non-Returnable Items
Gift cards and promotional items are non-refundable unless otherwise stated.
Contact Us
For any return or refund-related questions, contact us at:
📧 shop.aestheticlabs@gmail.com