Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days (Monday to Friday). Orders are not shipped or delivered on weekends or holidays. Processing times may be extended during high-demand periods or promotions.
Shipping Destinations
We ship worldwide.
Shipping Origin
Orders are fulfilled and shipped from our international fulfillment partners, primarily located in Hong Kong.
Estimated Delivery Times
Delivery times vary by destination, but most orders arrive within 2–4 weeks after shipping.
Please note that delivery times are estimates and may be affected by customs processing, carrier delays, weather, or holidays.
Tracking Information
Once your order has shipped, you will receive a tracking number via email. Tracking updates may take several days to appear after dispatch.
Customs, Duties & Taxes
Prices shown on our website are tax-free in USD. You may be responsible for customs duties, import taxes, or other fees imposed by your local customs authority. These charges are not covered by Aesthetic Labs.
We are not responsible for delays caused by customs clearance.
Lost or Delayed Orders
If you do not receive your order within 30 days of shipment, please contact us at shop.aestheticlabs@gmail.com. Eligible orders may qualify for a refund or replacement.